Payment is due within 7 days of the invoice date unless otherwise agreed in writing. Late payments may incur interest, administration fees, and any reasonable debt recovery costs permitted under Australian law.

Clients must inspect the completed service and notify Kleaned Pty Ltd of any concerns within 48 hours of the service. Where a genuine cleaning issue is identified, Kleaned Pty Ltd will be given the opportunity to return and rectify the issue before any refund or third-party cleaning is arranged.

Refunds will not be provided where Kleaned Pty Ltd has not been given a reasonable opportunity to rectify a genuine cleaning concern.

Kleaned Pty Ltd is not responsible for pre-existing damage, normal wear and tear, deterioration due to age, mould, staining, rust, hard water deposits, permanent discolouration, faulty fixtures, or damage resulting from poor maintenance or defective materials.

Clients are responsible for advising Kleaned Pty Ltd before the service of any fragile, valuable, sentimental, or specialty items requiring special care. While every reasonable care is taken, Kleaned Pty Ltd accepts no liability for damage where such items have not been disclosed or appropriately secured.

Kleaned Pty Ltd reserves the right to charge additional fees where the condition of the property or the required work is significantly beyond the agreed scope of the booking, including excessive soiling, dirt, stains, mould, debris, biohazards, pest infestations, bodily fluids, construction debris, or hoarding conditions.

Cancellations or rescheduling made with less than 24 hours’ notice will incur a cancellation fee of up to the full service amount. A minimum of 24 hours notice is required for any cancellation ( in this instance there will be no fee ).

If access to the property cannot be gained at the scheduled time, or utilities such as electricity or running water are unavailable, a call-out fee or the full service fee may apply. Our call out fee is $180 + GST.

Kleaned Pty Ltd is fully insured; however, any claim for accidental damage must be reported in writing within 48 hours of the service and will be assessed in accordance with our insurance policy and applicable Australian law.

By accepting our quotation, booking our services, or paying our invoice, the client acknowledges that they have read and agree to these Terms & Conditions